Frequently Asked Questions and Answers:
| Q. | Do I need to have a website to get listed? |
|---|---|
| A. | No. That's one of the exciting benefits of listing here. We provide a full extra page for each business owner, to describe their business services. In addition, we have provided a space where the business owner can insert their business logo or photograph.
However, for those companies that have invested in websites, we do provide a link to your website. |
| Q. | How long after I sign up, will my advertisement appear? |
| A. | Once your payment has been accepted and you have filled in the basic information regarding your business, the advertisement will appear instantly. Your business service description page will also appear instantly, once you have created the information you believe the consumer wants to know about you. |
| Q. | Can I track success of advertising on your site? |
| A. | Yes. We provide a quick contact form for each of our business subscribers. When you receive email enquiries from our site the email will clearly state were it is from. Also, we suggest that is good business practice to ask those customers who contact you by phone, how they found out about you. This business practice ensures that you are able to track the success of all forms of advertising media. |
| Q. | Will I be charged when a consumer elects to click my business name? |
| A. | No. Your annual fee allows you an unlimited number of clicks. |
| Q. | Can I modify my listing information and service description page? |
| A. | Absolutely. We provide a secure ID and password, so that you can modify your listing anytime and as often as you wish in real-time. |
| Q. | What if I forgot my password? |
| A. | Navigate to your ad, click "edit ad" and click "forgot password". Your password will be emailed to you within minutes. |
| Q. | How long is my listing for? |
| A. | Your listing is for one whole year from the date your payment is processed. You will also be given preference for renewing your spot so that you do not lose it. |
| Q. | What do I pay for this listing? |
| A. | For your convenience we accept all major credit cards securely online via Moneris. |
| Q. | What if I would like to get listed on in more than one category? |
| A. | We are pleased to offer a substantial discount to customer's who would like to be listed in multiple business categories. Please contact us via our contact form and we will be pleased to discuss your situation with you. |
| Q. | What if I would like to be listed on more than one of websites? |
| A. | We are pleased to offer a substantial discount to customer's who would like to be listed in multiple websites. Please contact us via our contact form and we will be pleased to discuss your situation with you. |
| Q. | How do you ensure that your website is found by consumers who are searching for my services? |
| A. | We use various methods including pay per click advertising, search engine optimization and linking partnerships to ensure our Top 10 site are found easily. We also use the services of Public Relations firms to ensure our message is seen in newspapers, on television and in magazines. |
| Q. | How many cities do you provide this service to? |
| A. | We currently have Top10 websites for 47 of Canada's most populated cities and municipalities. |
| Q. | What do you mean by Top10? |
| A. | The idea for these sites was born out of frustration of not being able to find 10 quality local results for a given product or service. Top 10 refers to the quality and context of 10 solid results for a local product or service. |
| Q. | Why do you accept only 10 listings? |
| A. | These sites were originated to assist consumers in finding local service providers that can fulfill the services they were searching for. With many confusing directories on the web and the resulting inability for consumers to locate these local service providers, we have created a site that makes it simple for consumers to find and select a company that does provide these services.
Other directory services do not limit the number to subscribers per business category. As a result, the consumer is faced with an overwhelming decision making process. The consumer typically has to scroll or go from page to page to view all the results of their search.
We make it simple. On one page all 10 of our subscribers are presented to the consumer. The consumer can then elect which our 10 subscribers to get more information on and ultimately contact to fulfill their needs. |
| Q. | Does your website ensure that my companies email address is not vulnerable to any other parties? |
| A. | Yes. We do not publish your email address. We provide private, secure contact forms and your phone number for the consumer to contact you. This way, you can rest assured your companies email address is not susceptible to any other parties. |
| Q. | Do you present your client's in alphabetical order on the search result page? Or do you give order preference to "premium" subscribers? |
| A. | The answer is no to both questions. We provide a list of 10 service providers on one page. The consumer can readily see each and every one of the service providers. He does not need to scroll at all. Each and every time a business category is searched the results are shown in random order. Therefore, each of the 10 businesses has a equal chance of being first or tenth on the list each and every time. |
| Q. | There doesn't appear to be a category for my business. Would you create one? |
| A. | We have attempted to include all categories where there is a good expectation that 10 or more businesses exist for the metropolitan area. However, if we have missed a category that fits these criteria, we would be pleased to consider including it. If you could go the "contact us" page on our website and let us know what your category is, we will respond to you within 48 hours. |
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